Privacy
Policy.

General Information

As part of our shared values of innovation, engagement and responsibility, at the Sonova Group (that is, Sonova Holding AG and all of its subsidiaries), we respect the privacy of all persons who have entrusted us with their personal data, including visitors to our websites, and users of our applications, etc.  This Data Protection Statement (“Statement”) sets out the steps we have taken to meet data protection requirements under Swiss, EU and other applicable laws which regulate the collection, storage, use and transfer  (“Processing”) of personal data.

  We consider this to be Personal Data:  any information  from which someone can or could find out your identity, such as your name, your address, email address, serial number of a device, social security number,  and the like. This Statement describes the ways in which we Process the Personal Data we obtain from you through a website or application that is owned or operated by Sonova AG or any of its affiliates and subsidiaries ( “Sonova” or “We”). This Statement applies solely to Personal Data collected by Sonova online, such as through a website, through e-mail and other online tools and applications, but not to offline collection. 

Please note that the information or services provided here by Sonova are  directed at adults only and not at children under the age of 16. We do not knowingly collect Personal Data from anyone under the age of 16 online. Any person who provides their Personal Data here represents that they are 16 years of age or older. If you learn that your child has provided us with Personal Data without your consent, you may alert us as described in the “How to contact us” section below. If we learn that we have collected any Personal Data from children under the age of 16, we will promptly take steps to delete such information and delete the child’s profile.


Consent to Collection

By using this website or application, you consent to the collection and use of your Personal Data as described in this Statement. In some instances, we may additionally ask for your specific consent for collecting and using your Personal Data in connection with sending you marketing materials or newsletters regarding our products and services. In some cases, however, the legal basis for Processing your Personal Data is that we need to perform actions in connection with a contract we have with you, or because of a legitimate interest of Sonova, such as to improve its products and services and the content of our websites and applications,  and for administrative purposes. 


Update to this Statement

We may from time to time decide to update this Statement if necessary. In this case, we will post updated versions of this Statement on this page. A revised Statement will apply only to data collected subsequent to its effective date. We encourage you periodically to review this page for the latest information on our privacy practices. Your continued use of our services following the posting of changes to the Statement will mean you accept those changes.


What Personal Data do we collect about you?

Most of our services do not require any form of registration which means that you may visit our sites or use our applications  without providing us with any personal information about you. However, some services may require you to register and therefore to provide us with your Personal Data. The types of Personal Data we collect depend on the interactions you have with Sonova and the services you use, but generally may include your name and contact details, and information about your usage of the website or application. We may also collect health-related information about you that you provide by responding to our questions and surveys. We may also receive your Personal Data by tracking how you interact with our services, for example by using cookies (on the use of cookies, see more information below).


How do we use your Personal Data?

We may use your Personal Data only as described in this Statement, to provide you with our services, to respond to your requests and to the extent as otherwise permitted or required by applicable laws, or in support of any legal or criminal investigation. We may further anonymize or pseudonymize and aggregate data collected for statistical purposes to help us improve our products and services.  If you do not want to provide us with this information, please do not utilize these features on our websites or applications.  


With Whom do we share your Personal Data?

Sonova does not make a business out of your Personal Data.  We only share, or otherwise disclose, your Personal Data to our subsidiaries, affiliated companies or other trusted business partners providing services on our behalf, such as for technical support, to evaluate the usefulness of our websites and applications, for marketing purposes (if we have your consent), or for other types of service delivery. We have contracts in place with these parties to ensure that Personal Data are processed based on our instructions and in compliance with this Statement and any other appropriate confidentiality and security measures.

  We only share your Personal Data with these parties and other third parties mentioned above, including governmental authorities, as far as this is necessary to provide any services that you have requested or authorized, to protect your, our, or others’ rights, property or safety, to maintain the security of our services or if we are required to do so because of applicable laws, court or other governmental regulations, or if such disclosure is otherwise necessary in support of any legal or criminal investigation or legal proceeding.

  Please note that the above-mentioned Sonova affiliates and subsidiaries, as well as authorities, customers and suppliers to whom we may disclose your Personal Data, may be located outside of your country of domicile, potentially including countries such as the United States, whose data protection laws may differ from those in the country in which you are located. In such cases, we will ensure that appropriate safeguards are in place to protect your Personal Data by implementing appropriate legal mechanisms, such as EU Standard Contractual Clauses.


How do we protect your Personal Data?

We have implemented a variety of security measures to protect your Personal Data from unauthorized access, use and disclosure. These follow technical and organizational measures generally accepted as appropriate security standards in the industry, including access controls, password, encryption, regular security assessments, and the like.


How long do we store your Personal Data?

We will store your Personal Data as long as required to fulfill the purposes outlined in this Statement, unless a longer or shorter retention period is required or permitted by applicable law.